A Note from the President - December 2017
I’m excited to share with you all of our recent RMS happenings that include highlights for this past month, new RMS features and updates, and new additions to our growing RMS family.
This past month we attended four shows and hosted a networking event. We started with the NEIRA and CONY shows in Rhode Island and New York, and ended with OHCE and CampEx in Raleigh and Ontario, marking an end to one of our busiest event months, but the tour doesn’t end there! We’ll be closing out the year with two more shows, PCOA in Pennsylvania and The Docks Expo in Nashville. Attending these shows are always beneficial and something we all look forward to as they allow us to really connect with our customers, prospects, and industry peers. In addition to making connections, we gain valuable insight on industry trends and pain point areas, two key areas that help us stay on top of what matters most as we continue to enhance our software. Which brings me to my next point -- RMS updates.
We just released a new feature that enables users to log Service Requests. This new feature will help keep everything central and accessible so that your concerns are tracked, traced, and monitored. To access our service request feature simply click on the help option in the menu and select service request, here you will be able to see all service requests, sort by status & priority, see who entered it, and add more to the list. More information on this new feature is available through our youtube channel so be sure to subscribe to make sure you’re privy to this and all upcoming features.
Lastly, I’d like to introduce a few new additions to our growing RMS family. Over the past 6 months we’ve doubled in size to meet business demands, adding new faces all across the board -- support, marketing, & sales. This month, we’d like to introduce you to three new members:
- Manu Shetty, Account Manager
- Edmond Norman, Account Manager
- Mauricio Beltran, Account Manager
They will be working in our Customer Service department and will help manage new and existing accounts.
I’d also like to take this opportunity to thank all of our employees, customers, partners, and industry peers. You all contribute to our success and I’m thrilled to be working with such amazing individuals! I’m looking forward to another successful year and wish you all an amazing start to 2018.